Privacy Policy
Your privacy and data protection are our top priorities. Learn how we keep your information safe.
YourLocalVan ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our professional moving and delivery services.
1Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, postal address.
- Business Information: Company name, registration details, business activities.
- Financial Information: Payment details, invoices, transaction records.
- Technical Data: IP address, browser type, operating system, website usage data.
- Marketing and Communications Data: Your preferences for receiving marketing and communication from us.
2How We Collect Your Data
We collect data in the following ways:
Directly from you
When you contact us, request quotes, or book our moving services.
Automatically
When you visit our website, we collect data through cookies and similar technologies.
Third Parties
We may receive data from business partners, service providers, or public sources.
3How We Use Your Data
We use your data to:
- Provide and manage our moving and delivery services.
- Process payments and manage transactions.
- Communicate with you regarding our services.
- Improve and personalize our services.
- Comply with legal and regulatory obligations.
- Send marketing communications (only with your consent).
4Legal Basis for Processing Your Data
We process your data based on:
Contractual necessity
To fulfill our service agreements with you.
Legal compliance
To meet regulatory and legal requirements.
Legitimate interest
To improve our services and maintain business operations.
Consent
When you have provided explicit consent for marketing communications.
5Data Sharing and Third Parties
🛡️ We do not sell your data.
However, we may share it with:
- Accountants, legal advisors, and business partners involved in service delivery.
- IT and software providers for business operations.
- Regulatory authorities if required by law.
6Data Retention
We retain your personal data for as long as necessary to fulfill our services and legal obligations. Financial records are kept for at least six yearsin accordance with UK tax and financial regulations.
7Your Rights
Under UK GDPR, you have the right to:
To exercise these rights, contact us at:support@yourlocalvan.com
8Data Security
We implement appropriate security measures to protect your data from unauthorized access, disclosure, or loss. Our security protocols are regularly reviewed and updated to maintain the highest standards of data protection.
9Cookies
We use cookies to improve your website experience and provide personalized services. You can manage cookie preferences through your browser settings or our cookie consent banner.
10Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the updated effective date.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your data, we're here to help.