Privacy Policy

Your privacy and data protection are our top priorities. Learn how we keep your information safe.

Effective Date: 02/06/2025

YourLocalVan ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our professional moving and delivery services.

1Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, postal address.
  • Business Information: Company name, registration details, business activities.
  • Financial Information: Payment details, invoices, transaction records.
  • Technical Data: IP address, browser type, operating system, website usage data.
  • Marketing and Communications Data: Your preferences for receiving marketing and communication from us.

2How We Collect Your Data

We collect data in the following ways:

Directly from you

When you contact us, request quotes, or book our moving services.

Automatically

When you visit our website, we collect data through cookies and similar technologies.

Third Parties

We may receive data from business partners, service providers, or public sources.

3How We Use Your Data

We use your data to:

  • Provide and manage our moving and delivery services.
  • Process payments and manage transactions.
  • Communicate with you regarding our services.
  • Improve and personalize our services.
  • Comply with legal and regulatory obligations.
  • Send marketing communications (only with your consent).

4Legal Basis for Processing Your Data

We process your data based on:

Contractual necessity

To fulfill our service agreements with you.

Legal compliance

To meet regulatory and legal requirements.

Legitimate interest

To improve our services and maintain business operations.

Consent

When you have provided explicit consent for marketing communications.

5Data Sharing and Third Parties

🛡️ We do not sell your data.

However, we may share it with:

  • Accountants, legal advisors, and business partners involved in service delivery.
  • IT and software providers for business operations.
  • Regulatory authorities if required by law.

6Data Retention

We retain your personal data for as long as necessary to fulfill our services and legal obligations. Financial records are kept for at least six yearsin accordance with UK tax and financial regulations.

7Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict processing of your data
Object to data processing for marketing
Request data portability

To exercise these rights, contact us at:support@yourlocalvan.com

8Data Security

We implement appropriate security measures to protect your data from unauthorized access, disclosure, or loss. Our security protocols are regularly reviewed and updated to maintain the highest standards of data protection.

9Cookies

We use cookies to improve your website experience and provide personalized services. You can manage cookie preferences through your browser settings or our cookie consent banner.

10Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the updated effective date.

Questions About Your Privacy?

If you have any questions about this Privacy Policy or how we handle your data, we're here to help.

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London, UK

YourLocalVan • Professional Moving & Delivery Services